Frequently Asked Questions

Frequently Asked Questions

🛒 Orders

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. You can pay via Cash on Delivery (COD).

Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at uaepicks@gmail.com.

🚚 Shipping

Do you offer free shipping?
Yes! We offer free shipping on all orders across the UAE.

How long does delivery take?
Standard delivery takes 2-3 business days. Express delivery (1–2 business days) is available in select areas.

Do you ship outside the UAE?
Currently, we only ship within the UAE.

💵 Payment

What payment methods do you accept?
We accept Cash on Delivery (COD) across all UAE emirates.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for unused items in original packaging. Visit our Return Policy page for full details.

How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.

📦 Products

Are your products authentic?
Yes! All products sold on UAEpicks are 100% authentic and quality-checked before dispatch.